YANZ · CARE & UNDERSTANDING

Soap Guide

A little understanding, for your everyday care.

Explore customer questions, Yanz replies and the details behind handmade soap. Start with the guide that fits where you are today.

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Hair & scalp

请问:使用玉容精华皂液洗头时很难起泡,洗完吹头发也觉得很难吹干,这是正常的吗? Question: When using Yurong Essence Soap Liquid to wash my hair, it is hard to lather, and my hair feels difficult to dry after washing. Is this normal?

焱芝手工皂

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请问:使用玉容精华皂液洗头时很难起泡,洗完吹头发也觉得很难吹干,这是正常的吗? Question: When using Yurong Essence Soap Liquid to wash my hair, it is hard to lather, and my hair feels difficult to dry after washing. Is this normal?

请问:使用玉容精华皂液洗头时很难起泡,洗完吹头发也觉得很难吹干,这是正常的吗? Question: When using Yurong Essence Soap Liquid to wash my hair, it is hard to lather, and my hair feels difficult to dry after washing. Is this normal?...

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Hair & scalp

Dyed hair, tangles & choosing a soap

染髮、打結與選皂問題

焱芝手工皂

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请问:我已经50多岁,白发较多,因职场需要会染发,但担心使用手工皂洗头后会干涩、纠结、打结。另外,如果掉发比较严重,适合使用左手香系列还是御真系列?

请问:我已经50多岁,白发较多,因职场需要会染发,但担心使用手工皂洗头后会干涩、纠结、打结。另外,如果掉发比较严重,适合使用左手香系列还是御真系列? Question: I am in my 50s and have quite a lot of white hair. Because of work, I still need to dye my hair, but I am worried that...

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Skin experiences

A parent asks about dryness and scratching

家長詢問孩子乾癢與抓癢的情況

焱芝手工皂

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请问:孩子有异位性皮肤炎,使用焱芝手工皂后暂时没有擦乳液,但皮肤又干痒、一直抓,该怎么办?Question: My child has atopic dermatitis. After using Yanzhi Handmade Soap, we paused lotion for the past two days, but the skin became dry, itchy, and my child keeps scratching. What should we do?

请问:孩子有异位性皮肤炎,使用焱芝手工皂后暂时没有擦乳液,但皮肤又干痒、一直抓,该怎么办?Question: My child has atopic dermatitis. After using Yanzhi Handmade Soap, we paused lotion for the past two days, but the skin became dry, itchy, and my child keeps scratching....

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Skin experiences

A family asks about peeling and itching

家人詢問脫皮與發癢的情況

焱芝手工皂

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请问:我爸爸使用焱芝手工皂后,手部出现脱皮,身体也有湿疹和发痒的情况,请问是什么原因呢? My father experienced some peeling on his hands, as well as eczema-like patches and itching on his body after using Yanz Handmade Soap. What could be the reason?

请问:我爸爸使用焱芝手工皂后,手部出现脱皮,身体也有湿疹和发痒的情况,请问是什么原因呢? My father experienced some peeling on his hands, as well as eczema-like patches and itching on his body after using Yanz Handmade Soap. What could be the reason? 您好,如果皮肤本身比较干燥、敏感,或正处于不稳定的状态,在更换清洁产品后,皮肤的感受有

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Hair & scalp

Dry-feeling hair & conditioner questions

洗後髮絲乾澀與潤髮乳問題

焱芝手工皂

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请问:使用御真橄榄马赛皂洗头后,头发感觉略干,需要再使用润发乳吗? Question: After using Yuzhen Olive Marseille Soap to wash my hair, my hair feels slightly dry. Do I need to use conditioner?

请问:使用御真橄榄马赛皂洗头后,头发感觉略干,需要再使用润发乳吗? Question: After using Yuzhen Olive Marseille Soap to wash my hair, my hair feels slightly dry. Do I need to use conditioner? 您好,谢谢您的询问。 刚开始使用手工皂洗头时,有些顾客可能会感觉头发略干涩、打结,或洗后没有像使用一般洗发精、润发乳后那么滑顺。这不一定代表产品不适合,也可能是头皮与发丝正在适应新的

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Hair & scalp

Hair that feels dry or oily after washing

洗後頭髮乾澀或略油的感受

焱芝手工皂

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请问:使用御真皂洗头三天后,头发有点干涩、吹不太干,感觉像洗不干净、略油,这是正常的吗? Question: After using Yuzhen Soap to wash my hair for three days, my hair feels slightly dry, hard to dry completely, and a little oily, as if it has not been fully cleaned. Is this normal?

请问:使用御真皂洗头三天后,头发有点干涩、吹不太干,感觉像洗不干净、略油,这是正常的吗? Question: After using Yuzhen Soap to wash my hair for three days, my hair feels slightly dry, hard to dry completely, and a little oily, as if it has...

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Skin experiences

Choosing a soap after trying Hibiscus Soap

試用芙蓉皂後的選皂問題

焱芝手工皂

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请问:试用芙蓉皂后脸不痒也不红了,但洗后有点干、轻微脱皮,是否要改用更保湿的款式? Question: After trying the Hibiscus Soap, my face no longer feels itchy or red, but it feels a little dry and slightly flaky after washing. Should I try a more moisturizing soap?

请问:试用芙蓉皂后脸不痒也不红了,但洗后有点干、轻微脱皮,是否要改用更保湿的款式? Question: After trying the Hibiscus Soap, my face no longer feels itchy or red, but it feels a little dry and slightly flaky after washing. Should I try...

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Skin experiences

Stinging or roughness: a customer question

刺痛或粗糙感:顧客提問

焱芝手工皂

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请问:使用艾草芙蓉皂洗脸和洗身体后,脸部会刺痛、摸起来粗粗的,是不是不适合我的肤质? Question: After using Mugwort & Hibiscus Soap to wash my face and body, my face feels stinging and rough to the touch. Does this mean it is not suitable for my skin?

您好,谢谢您详细告诉我们使用后的情况。 Hello, and thank you for sharing the details of your experience with us. 焱芝手工皂注重温和清洁与滋润保养,配方以高级植物油脂与草本原料为基础。不同品牌的手工皂因油脂比例、草本成分、熟成时间和洗感不同,使用感受也可能不同。 Yanz handmade soaps focus on gentle cleansing and nourishing care, featuring formu

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Skin experiences

A family asks about facial itching and redness

家人詢問洗臉後發癢與泛紅

焱芝手工皂

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请问:妈妈使用御真橄榄马赛皂洗脸后觉得会痒,脸部也有一点泛红,这是正常的吗? Question: My mother feels itchy after washing her face with Yuzhen Olive Marseille Soap, and her face looks slightly red. Is this normal?

请问:妈妈使用御真橄榄马赛皂洗脸后觉得会痒,脸部也有一点泛红,这是正常的吗? Question: My mother feels itchy after washing her face with Yuzhen Olive Marseille Soap, and her face looks slightly red. Is this normal? ​ 您好,谢谢您愿意和我们分享妈妈使用后的情况。 如果洗脸后只是轻微泛红、发痒,但没有严重脱皮、持续一整天红肿、发热、刺痛或明显不适,可以先温和

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Skin experiences

Dry hands, cracked joints & peeling

手部乾燥、關節乾裂與脫皮

焱芝手工皂

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请问:我的皮肤本身比较干燥,干裂主要集中在手指关节,其他部位则开始脱皮,但没有出现裂口。这会不会和角质代谢有关? Question: I naturally have dry skin. The cracking mainly appears around my finger joints, while other areas have started peeling without cracking. Could this be related to skin cell turnover?

请问:我的皮肤本身比较干燥,干裂主要集中在手指关节,其他部位则开始脱皮,但没有出现裂口。这会不会和角质代谢有关? Question: I naturally have dry skin. The cracking mainly appears around my finger joints, while other areas have started peeling without cracking. Could this be related to skin cell...

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Skin experiences

Choosing a soap for skin and scalp concerns

依肌膚與頭皮困擾選皂

焱芝手工皂

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请问:您好,我从小到大皮肤状况一直都不太好,已经困扰了30年,经常脱皮、起皮屑,头皮也有头皮屑和干痒,请问应该选用哪一款手工皂比较适合?

请问:您好,我从小到大皮肤状况一直都不太好,已经困扰了30年,经常脱皮、起皮屑,头皮也有头皮屑和干痒,请问应该选用哪一款手工皂比较适合? Question: Hello, my skin condition has not been very good since I was young, and it has troubled me for 30 years. My skin often peels and flakes, and...

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Skin experiences

A customer asks about a rash after bathing

顧客詢問洗澡後的小紅疹

焱芝手工皂

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请问:我先生肚子上有起小红疹,使用左手香皂洗澡,不知道是否有关联? Question: My husband has small red rashes on his stomach after using the Indian Borage Soap. Could it be related?

请问:我先生肚子上有起小红疹,使用左手香皂洗澡,不知道是否有关联? Question: My husband has small red rashes on his stomach after using the Indian Borage Soap. Could it be related? 您好! 谢谢您愿意和我们分享使用后的情况。若只是局部出现轻微小红疹,但没有持续一整天明显红肿、强烈干痒、刺痛或不适,属于正常现象,不需要太过担心。 Hello ! Thank you for sharin

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Hair & scalp

Questions about lather when washing hair

手工皂洗頭的泡沫問題

焱芝手工皂

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请问:肥皂洗头泡沫好像不会很多,没有很多泡沫也能洗干净头皮吗? Question: Handmade soap does not seem to produce much foam when washing hair. Can it still cleanse the scalp well without a lot of foam?

您好 用手工皂洗头时,泡沫多少并不一定代表清洁力高低。只要头发与头皮有充分湿水,并轻柔按摩、彻底冲洗,一样可以帮助清洁头皮油脂、污垢与日常累积的残留。 Hello When using handmade soap to wash your hair, the amount of foam does not necessarily represent its cleansing ability. As long as the hair and scalp are...

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Hair & scalp

Choosing a hair-washing soap & wash feel

洗髮用皂選擇與洗後感受

焱芝手工皂

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请问:焱芝有专门洗头发的手工皂吗?为什么我用御真系列洗完后,头发会有一点油腻、像洗不干净的感觉? Question: Does Yanzhi have a handmade soap specially for hair washing? Why does my hair feel a little oily or not fully clean after using the Yuzhen Series?

请问:焱芝有专门洗头发的手工皂吗?为什么我用御真系列洗完后,头发会有一点油腻、像洗不干净的感觉? Question: Does Yanzhi have a handmade soap specially for hair washing? Why does my hair feel a little oily or not fully clean after using the Yuzhen Series?...

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Hair & scalp

Hair-washing routines & residue on the comb

洗髮方式與梳子上的殘留

焱芝手工皂

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请问:用手工皂洗头发的话,要特别注意什么吗?我用焱芝艾草皂洗头,但就是有一种朦朦的洗不清爽的感觉,好像有一层东西附着在头发上, 请问用手工皂洗完头之后,梳头发,梳子上都有白白的垢,这是代谢的东西,还是是皂垢?

请问:用手工皂洗头发的话,要特别注意什么吗?我用焱芝艾草皂洗头,但就是有一种朦朦的洗不清爽的感觉,好像有一层东西附着在头发上, 请问用手工皂洗完头之后,梳头发,梳子上都有白白的垢,这是代谢的东西,还是是皂垢? Question: What should I pay special attention to when washing my hair with handmade soap? I use Yanzhi Artemisia Soap to wash my hair, but it jus

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Hair & scalp

A customer asks about scalp bumps

顧客詢問頭皮小顆粒

焱芝手工皂

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请问 :使用酪梨马赛皂洗头后,头皮出现小颗粒或类似毛囊发炎,是正常的吗?Is it normal to experience small bumps or follicle-like irritation after using Avocado Marseille Soap as shampoo?

您好,谢谢您愿意和我们分享使用情况 😊 头皮和脸部、身体肌肤一样,每个人的状态都不同。若本身头皮较敏感、容易出油、干痒,或过去长期使用不同洗发产品、护发产品、染烫产品或长期吃西药,在转换清洁方式的初期,头皮有时会需要一段时间慢慢适应。 酪梨马赛皂中含有酪梨油,本身的酪梨油可深入皮肤毛囊清洁皮肤脏东西出来。不过,当头皮清洁习惯改变时,有些人初期可能会出现一些暂时性的变化。 当头皮完成适应期后,老旧角质与多余油脂逐渐代谢,部分使用者会感觉头皮较清爽、舒适,原本的不适现象也可能逐步改善,让头皮呈现较

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Skin experiences

Night-time itching & questions about foam

夜間發癢與泡沫問題

焱芝手工皂

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请问: 家人长期有皮肤干燥、脱屑、发痒的问题,使用橄榄马赛皂后,半夜反而痒得更明显,这是为什么? 还有想请问,手工皂不是比较少化学成分吗?为什么泡泡还是很多呢?

请问: 家人长期有皮肤干燥、脱屑、发痒的问题,使用橄榄马赛皂后,半夜反而痒得更明显,这是为什么? 还有想请问,手工皂不是比较少化学成分吗?为什么泡泡还是很多呢?My family member has long-term issues with dry, flaky, and itchy skin. After using the Olive Marseille Soap, the itchiness actually became more noticeable at night. Why d

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Skin experiences

Mild flaking or dryness after use

使用後輕微脫屑或乾燥

焱芝手工皂

Original title & preview

請問:使用后出现轻微脱屑或干燥感? Mild Flaking or Dryness After Use?

請問:使用后出现轻微脱屑或干燥感? Mild Flaking or Dryness After Use? 您好!請先不用太担心,先观察,再温和调整 Hello!No need to panic — observe gently and adjust gradually ① 肌肤可能正在适应新的清洁方式 Your Skin May Be Adjusting to a New Cleansing...

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Skin experiences

More noticeable bumps after Avocado Soap

使用酪梨皂後顆粒感更明顯的提問

焱芝手工皂

Original title & preview

请问如果本身有鱼鳞状干燥、毛囊角化及容易发痒泛红的肤况,使用酪梨皂后内包粉刺与颗粒感明显增加,该如何判断这是肌肤适应期还是不适合,并需要观察多久或何时暂停使用?

請問:使用後粉刺變得比較明顯,這樣是正常的嗎?還可以繼續使用嗎? 肌膚可能正在經歷的狀況 What your skin may be experiencing 您好 ! 感謝您這麼詳細分享自己的膚況與使用感受 根據您的描述,像是: 乾燥粗糙感 毛孔角化或顆粒感 容易泛紅、發癢 粉刺或內包變得較明顯 這類膚況通常屬於比較敏感、容易堆積角質與油脂的肌膚類型。 當更換新的清潔產品或保養方式時, 有些人會在初期出現短暫的肌膚調整反應。 Hello ! Thank you for sharing you

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Skin experiences

Questions about itching or more breakouts

微癢或痘痘變多的提問

焱芝手工皂

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请问:为什么有些人在使用后会有微痒或痘痘变多的情况呢? why do some people experience mild itching or more acne after using the product?

请问:为什么有些人在使用后会有微痒或痘痘变多的情况呢? why do some people experience mild itching or more acne after using the product? 使用初期的肌膚反應 What your skin may be experiencing 您好! 感謝您的信任與使用 在更換清潔產品或保養習慣的初期, 有些肌膚可能會出現短暫的適應反應,例如: 輕微癢感 偶爾刺刺的感覺 粉刺或痘痘較明顯...

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